For an easily budgeted, small, fixed monthly fee – a mere fraction of the cost of hiring technical staff – we’ll take away the worry, frustration, and considerable cost of managing your IT environment. Our managed IT services solution keeps watch over your systems 24/7, and we step in the moment we discover anything amiss. In most instances, you won’t know there was ever an issue. This proactive approach to IT maintenance keeps small problems from becoming big and expensive!

Through our managed IT services, we’ll:

  • Maintain 24/7 watch over your entire IT environment (network servers, desktops, mobile devices, etc.)
  • Identify and analyze server “events” for potential problems
  • Remediate processes or services that fail
  • Monitor servers and ensure security patches and anti-virus protocols are up to date
  • Ensure that data backups are completed
  • Install patches and implement service packs
  • Manage and secure mobile devices (smartphones, tablets)

Our intelligent remote monitoring tools and 24/7 back-office services provides expert, cost-effective IT management to make sure your systems operate as required and deliver the ROI you expected. Key elements include:

Server Monitoring and Care

We utilize active-yet-unobtrusive software to track and analyze your server activity around the clock. When a system or function fails to work properly, an alert is generated and our team will immediately investigate the issue. Once we’ve identified the problem, we’ll take steps to fix it – remotely at first, and we’ll escalate our response as necessary.

Desktop Monitoring and Care

Our preventive maintenance service for desktops proactively and regimentally monitors and addresses common problems experienced by desktop users. Whether it’s viruses, spyware issues or installing patches, we handle it all – quietly and in the background while your employees remain productive.

Mobile Device Management

With more companies looking for efficient, secure ways to incorporate their employees’ personally owned mobile devices into the workplace (also known as “BYOD — bring your own device”) we offer a response that answers all your needs. Our Mobile Device Management (MDM) solution is the fastest, most comprehensive way to get devices configured for company access and to ensure that your organization’s data is secure on smartphones and tablets. As a fully integrated cloud platform, we simplify MDM with rapid deployment, as well as comprehensive visibility and control that spans across mobile devices, applications, and documents.

Network and Security Assessments

How healthy is your overall network? On a regular basis, we’ll generate reports on the state of your systems, letting you know of any potential problems that fall outside safe parameters of our managed IT services. With these comprehensive assessments, you’ll always have the best information for choosing your most effective options.

What’s more, we continually build intelligence into our remote monitoring software by documenting the resolution to thousands of issues and incorporating them back into our software. And our expert technicians work around the clock to ensure your systems not only remain healthy but also optimized for performance. Rest assured, our team is equipped to handle even the most complex and difficult problems.

Managed Security as a Service (SecaaS)

Outsource your network security with Convergence’s Security-as-a-Service (SECaaS). This flexible, affordable subscription-based service lets you detect and block a wide range of advanced and emerging threats, including intrusions, viruses, spyware, worms, Trojans, key loggers, rootkits, botnets and “zero-day” malware.

SECaaService features:

  • Anti-virus, anti-spyware, intrusion prevention, content filtering, application control, VPN and more
  • Weekly security reports and firewall backup
  • Configuration and security analysis by certified engineers
  • Proactive monitoring and alerting
  • Software, hardware and security signature updates

Capabilities:

Block attacks before they get into your network
Convergence’s Security-as-a-Service (SECaaS) provides all-in-one, comprehensive network protection that combines anti-virus, anti-spyware, intrusion prevention, application intelligence and control, content filtering, firmware updates and 24x7 support. Secure your network at the perimeter against threats such as intrusions, viruses, spyware, worms, Trojans, adware, keyloggers, malicious mobile code (MMC), and other dangerous applications, for total protection in a convenient, affordable subscription-based service.

Eliminate bottlenecks and boost productivity
With Convergence’s Security-as-a-Service (SECaaS), complete network security is delivered over a high-performance next-generation firewall (NGFW) platform. NGFWs scan all traffic – regardless of port or protocol ─ with patented, real-time reassembly-free deep packet inspection (RFDPI) technology. This gives you superior protection, performance and scalability to meet the changing needs of your business.

Scalable protected access, from any mobile device platform
Keep mobile users productive and secure. Give easy, authorized VPN access to company resources and applications from managed or personal devices, and add protection against mobile threats. Allow mobile users to access your network with secure VPN remote access for Windows, Apple iOS, Android, Mac OS X, Chrome and Kindle Fire devices, and be assured it is safe, secure, and free from threats.

Global management, visibility and reporting
Meet the unique challenges of your organization with a variety of flexible management and reporting solutions. Complement and extend your existing security services, and help your business optimize security, manage growth and ease administrative burdens. Benefit from real-time monitoring – along with comprehensive policy and compliance reporting – as part of an easy-to-manage and affordable subscription service.

Let us answer any questions you have about our managed IT services. We’ll show you the simplest and most affordable way to keep your IT network in top form.

Get In Touch

Learn more about Convergence, our technologies, our clients and success stories. Let’s have a conversation about your organization and what Convergence can do to solve your Data requirements.